Let's feed them, not satiate them

These conditions are reported in conjunction with Legislative Decree No. 50 of 15.1.1992 and Legislative Decree 206 of 6.9.2005 (Consumer Code).

Definitions

Consumer means the natural person who purchases goods and services from the Supplier (FIDOVET SRL - Via Valle Piana, 80/100 San Benedetto del Tronto (AP) P. Iva 02273130449 production code ABP5701PETPP) the legal person who sells goods or services through the "online" sale, i.e. the contract stipulated exclusively within the remote communication system commonly known as the "internet".

Product features

The essential characteristics of the product covered by this contract are described in detail and represented in the online electronic catalogue.

Selling price

All sales prices of the products indicated in the online electronic catalog are inclusive of VAT and all other taxes.

The starting selling price corresponds to the list price indicated by the supplier, if he declares it, or in any case to the recommended retail price; the discounted price, where present, indicates the real price at which the product is sold, net of the discount applied.

Delivery costs

The delivery costs of the goods, if not already included in the price, will be added as indicated from time to time in the order form. Exceptions are shipments abroad, where the cost will be calculated and agreed from time to time with the customer.

Duration of validity of the offer and the price

The price of the products is that indicated in the online catalogue, any changes or cancellations of the offer will be governed by art. 1336 CC

Terms of payment

The consumer can pay for the goods or service as indicated from time to time on the website: by credit card on a bank circuit external to the supplier's organization, by Paypal payment system or by bank transfer in favor of the supplier to a credit institution indicated on the website. As regards the method of payment by credit card or Paypal, by filling in the appropriate space on the website, the consumer authorizes the supplier to use his credit card, and to debit his current account in favor of the supplier the total amount shown as the cost of the purchase made "on line". The whole procedure takes place via a secure connection directly connected to the "online" payment service manager,

Conclusion of the contract

The contract will be considered concluded when the consumer has carried out the following activities. Compilation of the digital card in which he describes his identification data b. Selection of the chosen payment type c. Final click of sending implying acceptance of the conditions of sale. The consumer undertakes and obliges, once the "online" purchase procedure has been completed, to print and keep these conditions of sale, which he will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in order to satisfy the conditions of Legislative Decree 206/2005. The purchaser is forbidden to enter false, and/or invented, and/or fictitious data, in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications; the personal data and e-mail must be exclusively the consumer's own personal data and not of third parties, nor of imagination, the supplier reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. The consumer elects domicile in the place indicated in the digital file. By entering his telephone number, fax number and e-mail address by the consumer, he consents to the use of these communication systems by the supplier. The contract will not be concluded in case of purchase by minors. execution of this contract and the related further communications; the personal data and e-mail must be exclusively the consumer's own personal data and not of third parties, nor of imagination, the supplier reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. The consumer elects domicile in the place indicated in the digital file. By entering his telephone number, fax number and e-mail address by the consumer, he consents to the use of these communication systems by the supplier. The contract will not be concluded in case of purchase by minors. execution of this contract and the related further communications; the personal data and e-mail must be exclusively the consumer's own personal data and not of third parties, nor of imagination, the supplier reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. The consumer elects domicile in the place indicated in the digital file. By entering his telephone number, fax number and e-mail address by the consumer, he consents to the use of these communication systems by the supplier. The contract will not be concluded in case of purchase by minors. the personal data and e-mail must be exclusively the consumer's own personal data and not of third parties, nor of imagination, the supplier reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. The consumer elects domicile in the place indicated in the digital file. By entering his telephone number, fax number and e-mail address by the consumer, he consents to the use of these communication systems by the supplier. The contract will not be concluded in case of purchase by minors. the personal data and e-mail must be exclusively the consumer's own personal data and not of third parties, nor of imagination, the supplier reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. The consumer elects domicile in the place indicated in the digital file. By entering his telephone number, fax number and e-mail address by the consumer, he consents to the use of these communication systems by the supplier. The contract will not be concluded in case of purchase by minors. The consumer elects domicile in the place indicated in the digital file. By entering his telephone number, fax number and e-mail address by the consumer, he consents to the use of these communication systems by the supplier. The contract will not be concluded in case of purchase by minors. The consumer elects domicile in the place indicated in the digital file. By entering his telephone number, fax number and e-mail address by the consumer, he consents to the use of these communication systems by the supplier. The contract will not be concluded in case of purchase by minors.

Method of delivery of the goods

Without prejudice to the maximum general limit imposed by Legislative Decree 206/2005, the goods thus ordered will be delivered to the consumer by the courier chosen by the supplier, possibly within seven days (with the exception of items ordered in the appropriate "on request" section) starting from the day following receipt of the payment confirmation for the goods, without any delays being a reason for withdrawal from the contract or giving rise to the right to compensation, except as provided for by Legislative Decree 206/2005. The Supplier guarantees the availability of the products listed in its online electronic catalog at the time of publication of the same, but is not able to guarantee that any reorders of out of stock lots can be processed,

Responsibility

The supplier assumes no responsibility for disservices attributable to force majeure such as accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to computer systems, system failures, and other similar events that prevent, in whole or in part, to execute the contract within the agreed times. The supplier will not be liable for any damages, losses and/or costs incurred as a result of the non-execution of the contract for the reasons mentioned above, the consumer having the right only to a refund of the price paid. Likewise, the supplier is not responsible for any fraudulent or illegal use of credit cards, checks and other means of payment. The supplier, in fact, at no time during the procedure

Guarantees and methods of assistance

The supplier sells high quality products, for which any guarantee required by law is directly provided by the manufacturers and the reference legislation as well as the methods of application of the guarantee will be those indicated and highlighted by the manufacturer together with the product.

Consumer right of withdrawal

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days from the day of receipt. Although not required by law, in order to improve the service, a brief explanatory note of the reason for the withdrawal would be appreciated. The right of withdrawal is exercised by sending a written communication by registered letter with acknowledgment of receipt to the supplier's address within the deadline; notwithstanding the provisions of Legislative Decree 206/2005, the communication can also be sent within the same term by telegram, fax, or e-mail (the latter available directly on the website).

If the goods have been delivered, the consumer is required at his own expense to return them to the supplier within 14 days from the date of receipt of the goods, subject to written indication of the chosen return method; in the absence of the above, the return will be considered made by postal service. Under penalty of ineffectiveness of the right of withdrawal, all items must be provided with the original packaging and any manuals, without any lack and not used.

The address to return the goods to is:

FIDOVET SRL 

VIA VALLE PIANA 80/100

SAN BENEDETTO DEL TRONTO (AP)

If the consumer exercises the right of withdrawal in accordance with the above, the supplier will refund the sums already paid no later than 14 days from the date on which he became aware of the consumer's exercise of the right of withdrawal. If the price has been paid by credit card, the supplier will credit the same sum, through the issuing institution, to the consumer's card. The buyer therefore has the right to a refund of the total order: products + shipping, with the exception of return costs (from customer to merchant), which are charged to the customer.

If the product you have purchased seems to be defective or non-compliant, contact us and we will help you solve the problem. Returns and/or refund requests for tampered products will not be accepted as it would be impossible to determine whether the malfunction is due to a manufacturing defect of the product or to incorrect use.

Termination of the contract and express termination clause

The supplier has the right to terminate the contract by notifying the consumer. In this case, the consumer will only be entitled to a refund of any sum already paid. The obligations assumed by the consumer, as well as the guarantee of successful completion of the payment that he makes with the means referred to in art. 6, are of an essential nature, so that by express agreement, the non-fulfillment by the consumer of only one of these obligations will determine the legal termination of the contract pursuant to article 1456 of the civil code, without the need for a judicial decision, without prejudice to the right for the supplier to take legal action for compensation for further damage.

How to cancel the order

If the customer decides to cancel an order, he must IMMEDIATELY send an email to  info@fidovet.it  with the subject: "cancellation of order n." and indicating the personal data already communicated with the order itself. If the order has not yet been shipped, no cost will be required, in the case of shipment already entrusted to the courier, payment of the same will be required.

Complaints

Customers who intend to make complaints can send an email to  info@fidovet.it  or by telephone on 340.4283088 and only by SMS, WhatsApp on 340.4283088 from Monday to Friday from 9 to 19

Online conciliation service

According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can make use of the Joint Conciliation procedure.
The Procedure can be initiated if the consumer, after having presented a complaint to the company, within thirty days, has not received a response or has received a response not considered satisfactory by him.

Jurisdiction online

Any dispute relating to the application, execution, interpretation and violation of this contract is subject to Italian jurisdiction. For any dispute between the parties regarding this contract, the Court of jurisdiction relating to the domicile or residence of the customer, if located in Italy, will be competent on the basis of Legislative Decree 206/2005.

Electronic billing

Starting from 1 January 2019, the law n. 205/81, art. 1 paragraphs 909-928 (so-called 2018 Budget Law) established the obligation of electronic invoicing for all sales of goods and services to VAT payers.

If you wish to receive an invoice and you have an SDI (Sistema di Interscambio) code that identifies your company or a PEC certified email address, you can communicate them via the Fidovet chat at the end of your order (always to be indicated). If these two data are not available, it is sufficient to report your tax code.

You will be able to consult and recover all your Electronic Invoices in the Tax Drawer of the Revenue Agency, i.e. a digital personal folder in which all the tax payer's tax documents are collected.

For any question or request, do not hesitate to contact us at  info@fidovet.eu